Thank you for choosing GLESEC for your cyber-security needs. Pleased help us to continue to improve our service by taking a few minutes to complete this evaluation form.
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(Please cross the appropriate response)
Excellent
Good
Average
Poor
Bad
N/A
1. Did we meet the following targeted production turnaround deadlines o approval was submitted in final form?
Agreed deadline was met
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Were deadlines established?
If yes, were these deadlines met?
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Were deadlines established?
If yes, were these deadlines met?
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Monthly Reports (if applicable)
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2. Did you feel your Project Manager was accessible?
Returned phone calls within 4 hours
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Answered emails within 24 hours
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3. Did you feel our staff was accessible in the following ways:
Returned phone calls within 4 hours
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Answered emails within 24 hours
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4. Were problems, if any solved in an efficient and timely manner:
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5. Have we worked with you in a respectful and professional manner?
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Excellent
Good
Average
Poor
Bad
N/A
1. Do you feel the overall accuracy of our work as submitted in final form is
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2. Please grade our knowledge level in the following areas if applicable:
Overall Security knowledge
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Security Support Management
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Programming
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Security Assessments
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Architecture and Design
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General Security Consulting
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3. Please grade the quality of our work in these areas if applicable:
Security Deployment
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Security Consulting
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Project Management
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Programming
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Architecture and Design
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4. Please grade the availability of our systems and software if applicable:
Accessibility of our Network and Systems
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Servers and system up and operating
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5. Please grade the performance of our systems and software if applicable:
Network Response Time
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Servers Performance
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Software Performance
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1. What would you like to see improved?
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2. What were you most satisfied with?
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3. Would you recommend our services? If No, please state why:
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4. Comments:
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